Recognition of your Expectation of Privacy
At SIRQA, we value our customers and take pride in offering credit card
processing services to satisfy our customers' individual needs. We respect the trust our customers
have in SIRQA and place the highest priority on our customers' privacy.
New advances have created the ability for businesses to collect information in increasing
amounts. Consumers are concerned about the impact this may have on their privacy. We are
sensitive to the importance of these concerns. As a SIRQA customer, you can
rely on responsible treatment of any personal information you share with us. Our goal is to protect
your confidential information no matter how we receive it: in person at one of our representative
locations, through our corporate office, over the telephone, or online at our Internet website.
This privacy statement principally governs SIRQA's use of non-public personal consumer information.
Collection, Retention and Use of Personal Customer Information
We collect, retain, and use individual customer information only when we reasonably believe it
would be necessary, and allowable by law, to administer to our business needs in providing
products, services and other opportunities to our customers. In the conduct of business, we use:
• Information we receive from you on applications or other forms such as your name,
address, date of birth, and social security number;
• Information about your transactions with us, any affiliates, or others such as your,
payment history, parties to transactions and debit or credit card transaction volumes;
and
• Information we receive from a consumer-reporting agency or similar reporting
agency, such as "your creditworthiness and credit history".
When you use our Merchant Help Desk services, SIRQA and the third party
businesses that assist us in delivering this service to you could have access to portions of your
personal information. This information is retained on our agent's systems in order to provide you with the requested services.
Restrictions on the Disclosure of Account Information to Parties Other Than SIRQA Companies.
We do not reveal customer account or other personally identifiable information to unaffiliated third
parties for their independent use. However, we may exchange information with reputable reporting
agencies to maximize the accuracy and security of the information. Additional exceptions that we
must honor on behalf of our customers include:
• Providing information to help complete a customer initiated transaction
• Responding to a customer's formal request to disclose their own account information
• Disclosing information that is required by or allowed by law (subpoena, the
investigation of fraudulent activity, compliance with Federal regulation, etc.)
• Others who have signing authority over the account that give SIRQA oral or written permission.
Maintaining Customer Privacy in Business Relationships with Third Parties
Whenever we provide customer information to third party vendors, we insist that these vendors and
service companies agree to safeguard our confidential information about you and your products and
services with us and abide by applicable law.
Employee Access to Information and Use of Customer Information
We limit our employees' access to personally identifiable customer information requiring them to
have a valid business reason for knowing such information. We educate our employees so they
understand the importance of customer confidentiality and privacy, and we take appropriate
disciplinary measures to enforce employee privacy responsibilities. In addition, our Code of Conduct
provides the standards that each employee is expected to meet in protecting the privacy and
confidentiality of our customers and any information about our customers supplied to us. Our
employees are prohibited from discussing or disclosing customer information, unless required to do so to transact business on behalf of SIRQA.
Disclosure of Privacy Principles to Customers
Customers might have special privacy concerns regarding SIRQA's services on
the Internet. We are equally concerned about privacy on the Internet and are committed to the
same Privacy Principles with regard to our customers' information. If at any time you have a
concern about your information security or privacy issues, you may contact us by e-mail at
info@sirqa.com, by telephone at (800) 811-3795, or write us at SIRQA L.L.C.,
1010 N. Central Ave Suite 314 Glendale, CA 91202.
SIRQA reserves the right to change our privacy statement, these privacy principles and any related provisions at any time.
