Credit Card Processing - Frequently Asked Questions

1. How long does it take to set-up an account?

Direct Sales Application call (800) 811-3795: 24-hours (1 business day)
If we can fax the application with signatures, standard approval is completed within 24 hours. You can also have the terminal in hand in the same 24 hours. We will upload your terminal with all of your business information. You will need to choose the overnight shipping option.

On-line Application: 48 to 72-Hours (2-3 business days)
If you choose the standard method, you will have terminal in hand ready for use in 48-72 hours. Using this method allows us to program the terminal in house; there is no need to program the terminal over the phone once you have received it.

2. How do my funds get to my account?
Credit card sales are deposited directly into your checking account.

3. How long does it take for the funds to be transferred to my account?
24-48 hours which is standard for all processors.

4. Do I need a business checking account?
If your business operates as a corporation, yes, a business account is required. If your business is a sole proprietorship or partnership, the only requirement is that the individual or partners' name(s) must be on the check.

5. When the terminal/software dials out for approval, am I charged any long distance or communication fees?
No, communication is all done on a toll free line.

6. If I purchase equipment, how is the terminal shipped?
You choose the desired shipping method.

7. Will I have 24-hour customer support?
Absolutely. At SIRQA, providing quality support for our customers is a top priority. Regardless of time zone, you will have 24-7 access to technical support.

8. What if my terminal breaks down?
Customers maintaining a merchant account with SIRQA have the following warranty:

SIRQA will replace malfunctioning equipment free of charge for the length of your contract as long as you join our merchant club. If it is determined that the terminal needs repairs, a replacement terminal will be sent within 24-hours. The replacement terminal will be the same model as the terminal being replaced. The terminal will be shipped to you programmed with your merchant account and ready for use. The replacement terminal will have passed thorough diagnostic tests assuring reliability, and will also carry on the same life time warranty associated with the merchant club. You only pay the shipping and handling charges. This charge will be billed directly to your account. A call tag will be issued for the terminal needing repairs. The terminal requiring repairs will not be returned.

9. Do I need a dedicated phone line?
No. Terminals have dual phone jacks. This gives you the ability to connect the terminal and other peripheral equipment (modem, phone, fax) to one line.

10. Who installs the terminal?
The terminal installation process is very simple. You will receive a call from technical support for training and instructions

11. Do I receive training?
When you receive the terminal you will find diagramed directions and the 800 number to our merchant training center. You will receive step by step instructions to give you the desired comfort level. You will also receive a call from technical support to help you with any questions or concerns you may have.